Help us make the tools better.

Tool questions and corrections

Product support and general inquiries: contact@gridheap.com

Include the tool URL, browser version, the settings you selected, what you expected and what actually happened. A short invented input that reproduces the problem is more useful than a large private file. If the issue is in a guide, identify the paragraph and the relevant format specification.

Opening a contact link starts your email application. Serialize does not attach your input, output or files to the message.

Privacy and legal requests

Privacy, legal and data rights: legal@gridheap.com

For questions about information processed by the website, refer to the Privacy Policy. Describe the request and the relevant interaction with Serialize. Do not send private tool inputs merely to identify a page.

Security reports

Vulnerabilities and security incidents: security@gridheap.com

Share the affected tool or URL, reproduction steps and the potential impact. Remove credentials and personal information from screenshots, logs and sample files. Use this channel for vulnerabilities rather than publishing sensitive details in a public report.

Operator

Serialize is operated by Grid Heap, Inc., a Delaware corporation. Learn about the product and its engine, or read how inputs, downloads and privacy work.

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